RETURNS & EXCHANGES

ONDECK aims to ensure its customers' full satisfaction. If you aren't completely satisfied with your purchase, you may return your non-presale item(s) for store credit ONLY.

We do NOT accept returns for presale items.

Returns must be initiated within 14 business days of delivery. The returned item(s) must be unworn and complete with tags, etc.

Please note - customers will not be refunded for initial shipping costs. Store credit for the webshop will be given for the retail price of item(s) purchased minus restocking fees.

Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for risk of loss or damage during return shipment. If returns are received worn or incomplete they will not be shipped back or credited..

If you have concerns about delivery, please do not hesitate to email us at

 shop@ondeck.la

- Items purchased with any promotion, discount or store credit cannot be returned or exchanged.
- Items purchased during pre-order periods are not eligible for returns or exchanges.
- There are no returns and exchanges on orders placed outside of the US.
- Release Day products or limited drops are not eligible for returns or exchanges.

Hit us up at

 shop@ondeck.la for further assistance with a return or exchange.